frequently asked question

Frequently Asked Questions (FAQ)
1. What is TresorChest?
TresorChest is an online store offering stylish and high-quality accessories such as watches, rings, necklaces, and more. Our goal is to bring you elegant and affordable pieces that complement your style.
2. Do you ship worldwide?
Yes! We ship internationally. Shipping costs and delivery times may vary depending on your location. You can view the estimated shipping time at checkout.
3. How long does delivery take?
Processing time: 1–3 business days
Standard shipping: 7–15 business days (depending on the destination)
Express shipping: 3–7 business days (if available in your country)
4. What payment methods do you accept?
We accept major payment methods including:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
5. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number by email. You can use it to follow your package in real time.
6. What is your return and refund policy?
If you are not satisfied with your purchase, you may return the item(s) within 14 days of delivery. Please make sure the products are unused, undamaged, and in their original packaging. For more details, visit our Refund Policy.
7. How do I contact customer support?
You can reach our support team by email at support@tresorchest.com. We aim to respond within 24 hours on business days.
8. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on our latest promotions, sales, and exclusive offers.
9. Can I change or cancel my order after placing it?
If your order has not yet been shipped, you can request a change or cancellation by contacting us immediately at support@tresorchest.com.
10. Are your products authentic?
Yes, all our products are carefully sourced and inspected to ensure quality and authenticity.